KangooKangooLast updated: September 12, 2026
These Terms of Use ("Terms") govern the use of the Kangoo app and website ("Kangoo", "we", "us"), operated by DHL Administração e Participações LTDA, CNPJ 34.413.678/0001-18. By creating an account or using Kangoo, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, do not use Kangoo.
Kangoo is a language-learning app with structured lessons, conversation practice with AI pronunciation assessment, spaced-repetition vocabulary review, and content generated with AI assistance and reviewed before publication. New lessons are added periodically. Some content is free; full access requires a Premium subscription (Section 3).
Premium subscribers get access to all modules and lessons, the Speaking Arena, and spaced-repetition Review. Voice conversation practice and Arena exercises have weekly limits, always shown on the subscription screen inside the app and on the counter within the activity itself. Without a subscription, the first Básico-level module is free and the first two lessons of every other module are available as a sample.
The current price is always shown on the subscription screen inside the app before confirmation. The subscription is recurring and renews automatically each billing cycle you choose (monthly or annual) until you cancel. Current prices are listed on our Pricing page.
Our plan is designed around a 12-month study journey — that's the reference used to plan price and content progression. This is a usage reference, not an obligation: you may cancel at any time, with no penalty (Section 4).
We may change the subscription price with prior notice; the change only applies starting the next renewal cycle after notice, never retroactively. If you do not agree with the new price, you may cancel before the renewal.
Prices for new subscriptions may change at any time and without prior notice. The price that applies to you is the one shown on the subscription screen when you subscribe.
The free plan is a courtesy, not a paid contract. We may change, reduce, suspend or end the free plan, its usage limits and what it unlocks at any time, without prior notice — including the daily number of exercises, the number of trial conversations with the AI tutor and which features are available without a subscription. No free limit shown in the app is a promise that it will stay. Service features may also be added, changed or discontinued at any time; where a change materially affects a feature included in an active paid subscription, we will give reasonable advance notice and you may cancel without penalty.
You may purchase additional accesses at 50% off the primary subscription price (for example, for a family member), billed recurring, with Premium access for as long as the primary subscription is active. Each additional access can be cancelled individually at any time, without affecting the primary subscription.
John is an AI character for practicing voice conversation. Any logged-in user gets 5 free messages, for the lifetime of the account (they do not renew). Premium subscribers get a weekly voice-message quota and a maximum duration per audio, both shown on the subscription screen and on the counter inside the conversation screen — the current values may be adjusted with prior notice, as described in Section 11. Anyone who wants to talk beyond that quota — Premium or not — may subscribe to the “John +40 messages/week” add-on, billed monthly and separately, which grants 40 extra messages per week while active; it follows the same billing, cancellation, and refund rules as the Premium subscription (Sections 3.2, 4, and 5).
You may cancel your subscription at any time, with no penalty and no reason required:
Effect of cancellation: you keep Premium access through the end of the period you already paid for — only the next charge is stopped. Cancelling an extra slot follows the same logic, individually, without affecting the primary subscription.
7-day guarantee: for purchases made on our website, you may withdraw within 7 calendar days of the first charge and receive a full refund, without giving any reason (art. 49 of the Código de Defesa do Consumidor, the Brazilian Consumer Protection Code). For consumers in the European Union, the EEA, Switzerland and the United Kingdom, the period is 14 days.
After that period: cancellation applies to the next renewal — the period already paid for is not refunded, but remains available until it ends.
Deadlines, how to make a request and exceptions are set out in the Refund Policy, which forms part of these Terms. App Store/Google Play subscriptions are also subject to Apple's/Google's refund policies. Nothing in these Terms limits consumer rights that cannot be excluded by law. Purchases made before September 12, 2026 remain subject to the rules in force on the date of purchase, if those are more favorable.
Promotional codes distributed by Kangoo grant temporary, uncharged Premium access for the period specified in the code. Upon expiry, Premium access ends automatically, with no auto-renewal or charge, unless you subscribe separately.
All pedagogical content (lessons, dialogues, exercises, audio) is owned by Kangoo/DHL Administração e Participações LTDA or licensed for use in the app. You receive a personal, non-exclusive, non-transferable license to use the content within the app for personal learning purposes. Copying, redistributing, or commercially using the content without authorization is prohibited.
You agree not to: use Kangoo for unlawful purposes; access other users' accounts; reverse-engineer or bulk-extract content from the app; share your account beyond legitimately purchased additional accesses (Section 3.4); submit abusive, discriminatory, or unlawful content in speaking exercises. We may suspend or terminate accounts that violate these Terms.
Kangoo is provided "as is." We do not guarantee specific learning outcomes. AI-generated pronunciation and content evaluations may occasionally contain inaccuracies. To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid in the 12 months preceding the event giving rise to the claim.
You may delete your account at any time in Settings → Delete account, or by email request. Deletion permanently removes all your personal and progress data (see Privacy Policy, Section 5) and cancels any active subscription linked to it.
We may update these Terms periodically. Material changes will be communicated by email or in-app notice with reasonable advance notice before taking effect.
These Terms are governed by the laws of the Federative Republic of Brazil. For users in the European Union or California, additional data-protection rights guaranteed by GDPR or CCPA/CPRA remain applicable as described in the Privacy Policy, regardless of this clause.
Support, billing and legal matters: hello@kangooo.app
Website payments: paddle.net
DHL Administração e Participações LTDA — CNPJ 34.413.678/0001-18 — Rua Dr. Miranda de Azevedo, 1202, Vila Anglo Brasileira, São Paulo/SP, CEP 05027-000, Brazil.