KangooKangooLast updated: September 12, 2026
This policy applies to Kangoo subscriptions and their paid add-ons. Kangoo is operated by DHL Administração e Participações LTDA, CNPJ 34.413.678/0001-18, Rua Dr. Miranda de Azevedo, 1202, Vila Anglo Brasileira, São Paulo/SP, CEP 05027-000, Brazil. It forms part of the Terms of Use.
Nothing here reduces the rights the law of your country grants you as a consumer. Where local law is more favorable, it prevails.
| Where you subscribed | Who charges you | Who processes the refund |
|---|---|---|
| Kangoo website (browser) | Paddle.com, our reseller and Merchant of Record | Paddle, in accordance with this policy |
| iPhone and iPad app | Apple (App Store) | Apple — see Section 6 |
| Android app | Google (Google Play) | Google — see Section 6 |
For purchases made on the website, the order is processed by Paddle.com, Kangoo's authorized reseller. This is why the charge may appear on your statement under the name "Paddle", and the receipt is sent by Paddle. Subscriptions purchased on the website before the migration to Paddle continue to be billed by Stripe until they are cancelled, under the same rules as this policy.
If you subscribed on the website, you may withdraw within 7 (seven) calendar days of the first charge, without giving any reason, and receive a full refund — even if you have already used Premium during that period. In Brazil, this is the right of withdrawal under art. 49 of the Código de Defesa do Consumidor (the Brazilian Consumer Protection Code).
European Union, European Economic Area, Switzerland and United Kingdom: if you live in these regions and purchased as a consumer, the period is 14 (fourteen) calendar days, with a full refund, as required by local law.
The guarantee applies to the first purchase of each plan or add-on. Once refunded, Premium access (or access to the refunded add-on) ends; your account, your progress and the free plan remain available.
We acknowledge receipt within 2 business days. The refund is issued to the original payment method within 14 days of approval; the time it takes for the credit to appear on your statement depends on your bank or card issuer. A request made within the deadline remains valid even if it is processed after the deadline.
You may cancel automatic renewal whenever you wish, with no penalty and no reason required:
When you cancel, the next charge does not occur and you keep Premium until the end of the period already paid for (month or year). Outside the period in Section 2, the current period is not refunded on a pro rata basis, because it remains available until it ends.
Deleting the app from your device does not cancel your subscription. Deleting your Kangoo account cancels subscriptions purchased on the website; for Apple or Google purchases, also cancel through the store.
Regardless of the deadlines above, we refund the amount proportional to the unused period when:
Duplicate or unauthorized charges are refunded in full. Nothing in this section excludes your consumer rights in the event of a defect in the service.
Subscriptions purchased inside the app are sold and billed by Apple or Google, and refunds follow those stores' rules:
If you have trouble with the store, write to hello@kangooo.app and we will help you with your request.
We may refuse refunds where there is clear evidence of fraud, unauthorized use of a third party's payment method, or repeated requests made to obtain free access abusively — always subject to the rights that cannot be excluded by law.
Email: hello@kangooo.app
Website payments: paddle.net
Consumers in Brazil may also file a complaint at consumidor.gov.br or with Procon (the Brazilian consumer protection agency).
We may update this policy. Changes apply to purchases made after publication; earlier purchases remain subject to the version in force on the date of purchase, unless the new version is more favorable to you.